Shipping Policy

At Jerofa, we are committed to delivering your sofa safely, efficiently, and conveniently to your doorstep.

Order Processing Time

Once your order is confirmed, our team will carefully prepare and pack your sofa within 1–3 business days.

You will receive a shipping confirmation with tracking details once your order has been dispatched.

Delivery Time

After your order has been shipped, delivery typically takes:

• 3–10 business days depending on your location.

• Delivery times may vary during peak seasons, public holidays, or due to unforeseen circumstances.

Delivery Process

Our sofas are professionally packed to ensure they arrive safely while making delivery easier. The compact packaging is designed to help your sofa fit through most standard doorways, hallways, elevators, and staircases.

Our delivery team will deliver your order to the address provided during checkout. Please ensure someone is available to receive and inspect the package upon arrival.

Tracking Your Order

Once your order has been shipped, you will receive tracking information so you can monitor your delivery progress.

Delivery Information

To ensure a smooth delivery experience:

• Please provide an accurate delivery address and contact number.

• Ensure there is a clear pathway for delivery.

• Measure your entrance, doorway, elevator, and staircase access if you have any unusually narrow spaces.

Delays

While we do our best to deliver within the estimated timeframe, delays may occur due to weather conditions, holidays, logistics issues, or circumstances beyond our control.

Damaged or Missing Items

Please inspect your sofa upon delivery. If your order arrives damaged or any parts are missing, contact our customer support within 48 hours with photos and your order details, and we will assist you promptly.

Contact Us

If you have any questions regarding your delivery, our customer support team is always here to help.