Return Policy
Return Policy
At Jerofa, we want you to love your new sofa. That's why every purchase is backed by our 100-Day Risk-Free Trial, giving you plenty of time to experience it in your home.
100-Day Trial
You have 100 days from the date of delivery to decide if your sofa is the right fit. If you're not completely satisfied, you may request a return within the trial period.
Return Eligibility
To qualify for a return, your sofa must:
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Be within the 100-day trial period.
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Be in clean and hygienic condition.
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Be free from excessive damage, abuse, or unauthorized modifications.
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Include all original parts and accessories.
Non-Returnable Items
Returns will not be accepted for products that have:
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Intentional or accidental damage.
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Stains, burns, tears, or cuts.
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Pet damage.
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Mold, strong odors, or unsanitary conditions.
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Damage caused by misuse, improper care, or commercial use.
How to Request a Return
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Contact our customer support within 100 days of delivery.
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Provide your order number and the reason for your return.
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Our team will review your request and arrange the return process.
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Once the returned item has been inspected and approved, your refund will be processed.
Refunds
Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Return Shipping
If the return is due to a manufacturing defect or an incorrect item, we will cover the return shipping costs.
For returns made under the 100-Day Trial for personal preference, return shipping or collection fees may apply unless otherwise stated in a promotion.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can resolve the issue as quickly as possible.
Need Help?
If you have any questions about our return policy, our customer support team is always happy to assist.